An Introduction to ServiceNow and its UI
An overview of ServiceNow
Various versions of ServiceNow
An Architectural Overview of ServiceNow
Login and User Interface of ServiceNow
Methods of configuring navigation
Various options of Search and Banding
Methods of managing Lists and Forms
Explore Several Filters
Breadcrumbs and Search functionality
Plugins
Social and Collaboration features in ServiceNow
User Administration
User data and authentication of the users
Adding new users and groups
Roles and usually offered roles
An introduction to Several Admin Roles
Testing and creating the Assignment Rules
Data Management and Reporting
ServiceNow and Database tables
Table relationships and administration
Types of Modules and Applications
Import Sets
Data sources and transform maps
CMBD (Configuration Management Database)
ServiceNow tables and CIS
Reporting applications and capabilities
Running reporting
Automation Platform of ServiceNow
Knowledge Management
Knowledge base architecture and security
Service Catalog
Essential components of the Service Catalog
Ways to maintain the Catalog variables and items
Record all the producers and order guides
Workflow situations
Key activities
Various conditions and stages
Approval and SLA
Core Application Administration
An architectural overview of Client Side and Server Side
User Interface policy and Data policy
User Interface Actions
Business rules and client scripts
An overview of different Security Levels
ACLs and settings of the high security
Setting events
Notifications and logs
Maintenance
Update set
Update all the Set capture and update all the set processes
Release cycle of ServiceNow
Notifications
Performance elements and stats
An overview of ‘Connect’
Connect – A useful collaboration tool